Guy4Game Review

Our Indepth Review

Introduction

Guy4game was launched in 2004 and become a real force on the market a few years after. With IGE and Thsale providing a far less competitive service during those years, they attracted to them a lot of dissatisfied customers and specialized on customer service and after-sale service. That was their way to stay a leading force of the market.

Guy4Game is a Canadian website who claims to have over 100,000 customers.

Guy4Game has grown a lot. From providing products for one game to twelve games, and from just selling currency to now selling powerleveling as well. Guy4Game continues to successfully expand their MMORPG service.

They recently started offering a variety of new game services to better meet the requirement of market expansion. And claim to keep doing so. They offer a nice variety of games and services and keep trying their best to be efficient, reliable and competitive.

Ease of use

Guy4game offers a great visual interface that make it really singular. They made their website extremely appealing and kept a really top-notched navigation system. Overall, their site is very user-friendly even if the checkout process could be simplified a bit. Great visibility, nice internal links, great visual, incredible download times. The only weakness of their site, at the moment, is the lack of quick order forms. In a nutshell, Guy4game provides a very professional website that would only need a few quick order forms, more foreign currencies and languages to be really perfect.

Reliability

Overall, Guy4Game has excellent customer service. The chat representatives speak fluent English (they are Canadian). Furthermore, they have a toll free number.

“Mailing Address:

Our Networking Canada Ltd.
89 maple sugar lane
Thornhill, Ontario, Canada
L4J 8M8

US&Canada Toll Free: 1888-221-1554 Office Time: 10:00am – 6:00pm EST Monday – Friday.

“

The chat representative I talked to was pleasant and quickly able to answer my questions.
The average wait time to speak to a live representative online was less than a minute and in most cases nearly instant. Interesting enough Guy4Game has been known to send out real Christmas cards (with a special discount coupon of course) to the majority of their customer base which was a nice touch. (you can check their Customer Center under the winning list section, Christmas wasn’t the only event) It just goes to show that they aren’t trying to hide anything. They got an impressive list of services that make them look really interested in your vision of the business, your feelings about the website and what you expect from such a website. Guy4game got an extensive FAQ which is quite as good as Offgamers’one. This is a huge database It is a really huge database that will help you.

Guy4game is really a model in terms of customer service and therefore deserve a award.

Press and web release

Guy4game is one of the website that appears in most reviews ratings MMORPGs services company. Yes, we also checked everything that was already done on that matter to be sure to have a valuable and often updated content.

Bizrate Rating

Bizrate Detailed Rating

They provide a bizrate page, which is a proof of their will to be responsible and reliable. Even if they don’t have enough votes to get a rating, that’s going the right way. If it should change, we will update their review accordingly.

Bizrate Rating	Alexa Rank	PageRank

Compete

Here is their graph on compete. (U.S. panel stats)

Web monitoring, Complaints and rip-off boards, web release

They are absent of complaints board (only one complaint about delivery times not being met before they implemented their new compensation system)

Transactions

At Gy4game, you may buy currency for over 17 MMORPGs, power leveling for 7 games, accounts for WoW, tradeskill PL services on WoW and T7/T8 PL for WoW. That’s a pretty large coverage. They aren’t the largest provider but they are working on it day after day, while they do their best to offer a valuable and realistic service.

They got a very serious and professional way to deal with powerlevel, with guarantees, well thought services that shows they know what they are doing. We are also very well informed gamers, we used to sell services and what they offer stick to the reality.

They offer loads of guarantees and refunds ways to make you feel comfortable and safe. Once again they do what they say. Quoting their website:

“Why Guy4game’s Powerleveling Service is Top Ranked:

1. Completely hand-made and can implement all kinds of operations and services.
2. Account information is managed by software to ensure the highest level of security.
3. 185 professional powerleveling crews, 6 years experiences of delivering high quality service.
4. Custom leveling service, including all high end 25-person Raid.
5. No violation of Blizzard’s rules.
6. Online time no exceeding of 12 hours each day.
7. No GOLD/ITEM trading behavior.
8. Daily report of progressing through Email.
9. New order of powerleveling will be started within one hour. 100% accomplish on schedule.

“

They also got a Powerlevel policy and 7 day money-back guarantee.

Purchasing

The Guy4Game Website is clear and easy to navigate with an extensive FAQ. It offers a number of payment options for customers all over the world. The purchasing is generally straight-forward and they give you a quick courtesy call to make sure that your details check out and to prevent fraud.

Some of the prose and wording on the site is a bit awkward for alleged English-speaking Canadians This just means that the people writing the news on the site, and the people writing the news are different teams. It’s a minor annoyance, but we we wish Guy4Game would have the CS team copyedit some of the site news. They even have a “send to a friend” option if you feel like making a present to a gamer.

Repeat customers

If you sign up for the Guy4Game wholesale membership you can buy in bulk at a better rate. They got a great customer center with Coupon List, Winner list (for their events’ lotteries), Refund policy and compensation program.

Pricing Policy

Their promotional offers’ service makes them really competitive and their prices are consistent.

Delivery

Guy4Game has one of the quickest delivery systems for small and large orders alike. From their homepage:

“WOW GOLD 24 HOURS DELIVERY POLICY In order to expertise our service, guy4game announce the new 24 hours delivery policy on wow gold. All the orders of wow gold should be processed within 24 hours. If we failed to do so, customer can be compensated by extra bonus gold which equals to 25% of the undelivered part.”

We tested it and even if the average delivery time is really nice (under an 1 hour) it can take much more time on larger orders (4-24+ hours) but their guarantee (they really stick to it!) makes you wish they could offer a 48 hours with over 25% bonus service. That is truly a fantastic idea, even if the delivery time is getting long, you are only wishing it could take a few more hours.

Feature set

FAQ

Their FAQ is near perfect overall. You will find almost everything you need inside. Great looks, easy navigation and valuable content.

Order tracking

ND

Refunds

Great refund policy, one of the best

Discounts

Guy4game offers discounts for repeat customers (coupons) and got a lot of promotional events. To be honest, Guy4Game is constantly doing promotional giveaways and prize drawings, and owns one of the really best discounts system on the market.

Quotes

ND

Newsletter

Guy4Game offers a bi-monthly newsletter that notifies members of the status of the site and any current events that may be going on, it contains a few ads.

Summary

Guy4Game is an excellent growing company. In short their customer service is outstanding, staffed with friendly people speaking fluent English.

Their service is competitive and excellent from purchase to delivery. It’s one of the few website that proudly claims to have a real after-sale service which isn’t a fraud.

Guy4game wants you to be 100% satisfied and aims at keeping converted customers by providing an outstanding customer service.

They offer a brand new 24 hour guarantee for WoW Gold (or your money back). They also offer as a part of their refund policy, a compensation (25% of the undelivered part of the gold) as an alternative to order cancellation. That’s smart and we really wonder why other websites didn’t follow suits. That policy and the fact their really stick to what they are promising, make them unique.

Guy4game is a really great website and we advise you to take a look and find out, by yourself, if it can be your new favorite.

UPDATE

They have been changing their website lately (sept 09) and it was a fantastic job. The website is gorgeous and extremely pleasant to navigate. Guy4game is deserving a nice promotion and is now our bronze medalist with Offgamers. Those are different types of websites. Great website.